Arkevia relies on two distinct portals: an employee space on myarkevia.com to view pay slips, and an employer space on arkevia.com dedicated to the submission and management of HR documents. This separation regularly leads to login errors, as the credentials and URLs differ depending on the user profile. Understanding this architecture before attempting to log in helps avoid most of the issues reported by users.
Employee Portal and Employer Portal Arkevia: Two Access Points Not to Confuse
The confusion between the two interfaces is the primary reason for login difficulties on Arkevia. The table below summarizes the structural differences between the two spaces.
See also : How to Easily Access the MyFoncia Client Area to Manage Your Online Services
| Criterion | Employee Space (myarkevia.com) | Employer Space (arkevia.com) |
|---|---|---|
| Login URL | myarkevia.com | arkevia.com |
| Identifier | Personal or professional email address | Administrator identifier provided by Arkevia |
| Main Function | Viewing pay slips, personal digital safe | Document submission, management of employee accounts |
| Account Creation | Via an activation email sent by the employer | Contractual opening with Arkevia |
| Enhanced Security | Two-factor authentication available | Restricted access to HR administrators |
Attempting to log in to arkevia.com with employee credentials will consistently result in an error. First and foremost, ensure that you are using the correct URL. To access my Arkevia account as an employee, only the domain myarkevia.com provides access to the personal digital safe.
Related reading : How to Easily Restore Your Online Access to Renault Dialogys in Case of Lockout
Arkevia Two-Factor Authentication: An Underused Security Feature
Most guides focus solely on the username/password pair. However, the Arkevia account settings offer a two-factor authentication via a code sent to your phone. This additional layer of security protects the digital safe even in the event of a password leak.
Activation is done from the security settings of the employee account by entering a mobile number. Each time you log in from a new device, a temporary code is sent via SMS.
Login Practices to Follow on a Shared Computer
On a computer used by multiple people (open space, self-service station), two reflexes reduce the risks of unauthorized access:
- Never check “Remember me” on a shared device. This option keeps the session open and exposes the digital safe to anyone using the station after you.
- Always verify that the URL displayed in the address bar corresponds to myarkevia.com. Phishing attempts often replicate the Arkevia interface on similar domains to capture credentials.
- Log out using the logout button rather than simply closing the browser tab. Closing the tab does not always destroy the session cookie.
First Login to the Arkevia Account: The Activation Email as the Starting Point
The Arkevia employee account cannot be created freely. The employer initiates the sending of an activation email to the address provided in the HR system. This email contains a temporary link that allows you to set a personal password.
If this email has never been received, three avenues should be explored before contacting support:
- Check the spam or junk folder. Email filters often block automated emails containing activation links.
- Confirm with the HR department that the registered email address is correct. A typo in the address during entry by the employer prevents any receipt.
- Request a resend of the activation email from the employer portal. Only the HR administrator can trigger this operation.
Once the password is set, logging in follows the usual path: entering the email address, then the password, on the myarkevia.com login page.
Resetting the Arkevia Password
The login page offers a “Forgot Password” link that sends a reset email. This email is sent to the address linked to the account, not to an address of your choice. If you no longer have access to this email account (change of employer, deactivated work address), the procedure must go through Arkevia support or the HR service of the former employer.
Document Management and Archiving in the Arkevia Digital Safe
The Arkevia digital safe retains pay slips and HR documents submitted by the employer for a duration that can extend to several decades, in accordance with legal archiving obligations. This retention period far exceeds the contractual relationship with the company.
In practice, employees retain access to their documents even after leaving the company. The account remains active and pay slips remain viewable as long as the platform is maintained. This is often an overlooked point: changing employers does not delete already archived documents.
Downloading and Exporting Pay Slips
The interface allows downloading each pay slip in PDF format. For a mortgage application or an administrative file, this feature avoids having to request duplicates from the former employer.
The safe is not limited to pay slips. Depending on the company’s policy, employment contracts, certificates, or training documents can also be deposited there. The list of available documents directly depends on what the employer chooses to submit.
One detail to note: Arkevia also serves as a partner platform for ancillary services such as recharging Leclerc Mobile lines, with a dedicated support number (09 70 80 90 10). This use case, distant from HR management, illustrates the gradual diversification of the platform.
Daily management of the Arkevia account boils down to a few regular checks: ensuring that new pay slips are deposited each month, keeping the email address associated with the account up to date, and activating two-factor authentication if it hasn’t been done yet. A digital safe only protects if the accesses leading to it are also secure.